MS GEMS is a virtual store website that presents and offers jewelry for sale,
Entering the website and any action on the website, including browsing the store and/or purchasing a product and/or service offered for sale on it, constitutes your agreement to accept and act according to the provisions of the regulations.
The provisions of this regulation will apply to any use made by the customer within the website and constitute a binding legal agreement between the customer and the website.
For reasons of convenience only, these regulations are worded in the feminine language, but refer to both genders equally.
If you do not agree to the terms and conditions of this regulation, you are requested not to make any use of the website.

The website management may at its sole discretion and at any time change these regulations. In any case of a conflict between the terms of the updated regulations and previous versions of the regulations and/or other publications on the matter throughout the website, the provisions of the current regulations on the website will prevail.

Subheadings in these regulations are provided for convenience and easier understanding and will not be used in the interpretation of the regulations.

After the customer confirms the registration on the website, the purchase on the website, subscription to the newsletter and/or confirmation of mailing on the website, she has given and confirmed her consent to receive a marketing e-mail encouraging the purchase of products from the website when the word “advertisement” does not appear in the title, but only in the body of the e-mail. The customer is entitled at any time and at any time, according to her wish, to inform the customer service about the removal of her e-mail from the website, by clicking the remove button in the newsletter itself.

Purchase on the website

The site allows the purchase of jewelry in a simple way, during the purchase the customer will have to fill in personal details, it is also possible to contact the operating company by phone (at a phone number that appears on the website) and purchase the products by phone purchase with a representative.

Anyone who agrees and accepts the terms of these regulations may use the website, subject to the following conditions: the user is competent to perform legal actions, the user is over 18 years old, the user has a valid Israeli ID card and has an address in Israel to which the order will be sent, the user has a valid credit card issued in Israel.

The website management asks the customer to be careful with correct details and to update these details with any changes, providing incorrect details may prevent the customer from receiving the products she purchased.
Submitting false information is a criminal offense and whoever does so is subject to criminal and civil legal proceedings.

The website management undertakes that the data provided by the customer will be kept in the website’s database only (apart from the credit card details which are not saved) and will not be transferred to a third party without the customer’s consent, except in cases to complete delivery and delivery of the products, for example – sending the details to the courier company.

The customer’s credit card details are not saved and are not accessible to website employees.

The customer is invited to choose the products she puts in the shopping basket, and at any stage to edit the shopping basket.
To complete the purchase, the customer will have to leave details, and complete the payment on the page designated for him.
The credit card payment is actually made in the secure clearing system that meets an extremely high security standard.

The online purchase was only approved when confirmation was received from the credit company regarding the payment. Upon confirmation, an electronic message will be sent to the customer.

If there is a lack of stock for the delivery of products ordered by the customer, the customer may abandon the order of the products in shortage or exchange for other products according to her opinion or according to the help and advice of the website representative, and the representative will take care to update the order. In such a case, the customer can cancel the order and the payment received by the customer for the order will be returned to the customer in full.

If a refusal was received on the site from the credit company regarding the payment of the customer’s order, the customer will be asked to arrange the payment with a telephone representative at the number, you can contact us on WhatsApp through the website or by contacting us on the website.

The website management reserves the right at any time, at its sole discretion, to prevent any customer, and for any reason, from using some of the services on the website, without giving notice of this in advance and without providing a reason or explanation.

Product delivery

The management of the site will ensure the delivery of the products or service purchased on the site, only after receiving confirmation of payment for the customer’s order and to the address typed by the customer at the time of purchase.
The website management will not be responsible for the delay in the delivery of the product and/or service in cases of force majeure, war, hostilities, natural disasters, supplier strikes and other reasons beyond the management’s control. The website management will make every effort to explain and report these cases, but does not undertake to do so.

The full product delivery times are specified under “Delivery Policy” and include only business days, Sunday-Thursday, excluding Fridays and Saturdays, holiday eves and holidays.

Shipping Policy

The website team does everything to ensure that you receive your package in the shortest possible time with a courier to your home.

The customer must choose the form of delivery from the following options:

  • Home delivery with a courier at no cost – conditional on a purchase over NIS 500.
  • Home delivery with a courier at a cost of NIS 30.

Shipping fees will be paid separately at checkout.

We guarantee 5 business days (business days do not include Friday, Saturday and holidays) for orders received by 12:00 for all deliveries and anywhere in Israel, but in practice most packages will arrive much earlier.
During the holidays and holidays there may be delays in deliveries, we apologize.

Delivery to the home with a courier at no cost – the deliveries will be delivered to the customer on Sunday-Friday.
The courier will arrive wherever you want, to your home, to work, to the company you want to pamper or to any other destination within the territory of Israel.
Please choose a convenient address where you can be found during most of the day to receive the package (work place for example).

Delivery to your home with a courier at a cost of NIS 30 – for purchases under NIS 360, you will be charged a delivery fee of NIS 30 with a courier to your home.
The shipments will be delivered to the customer on Sundays – Thursdays.

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Cancellations and returns policy

Cancellation up to 3 business days from the day of the order, a full credit will be given for the full amount of the purchase, cancellation after this time will be given a partial credit for clearing the production cost of the jewelry.

Transaction cancellation/product exchange/transaction credit will only be given if the product is in stock and is not manufactured individually for the customer, also the cancellation can be made from the date of making the transaction up to fourteen days (14) from the day of receipt of the product,

If the product has been individually manufactured for the customer and is not in stock, no credit will be given at the time of the cancellation request.

The website management will be entitled to deduct a cancellation fee at a rate not exceeding 5% of the product price.
In addition to this, the website management may deduct from the transaction a clearing fee and the shipping fee in accordance with the law.

The right to cancel a transaction/exchange a product/credit the transaction will not apply to products that the customer has opened their original packaging, products that have been used of any kind, products that have been disassembled and assembled, except after the website management has given its consent in advance.

Cancellation of the transaction/exchange of a product/credit of the transaction is conditional on the return of the original invoice, no transaction cancellation will be made without the return of the original invoice. If the product has already been shipped and is with the courier company, it is agreed between the parties that the customer will be charged full payment for shipping fees whether she has paid them or not, and also in the event that she still has not received the product.
If the product has not yet been shipped – the customer will also be credited for the shipping fees.

The management of the website will be entitled to cancel a transaction or sale in whole or in part in cases where a mistake has been made in the price of the product or in the description of the product, if it is discovered that there was a malfunction in communication and/or a technical problem that prevented the surfers from using the website properly, in case of force majeure – an act of war, terrorism and/or or anything else that will prevent the continuation of the normal sale, the product is out of stock after a sale has been made (there is a possibility of offering an equivalent replacement product).

The management of the site and/or the supplier will not be responsible and will not bear any direct or indirect damage caused to the customer or a third party, including financial damage due to the purchase of the product, or an allergic reaction to a component present in the product.
The customer is requested to use the products only for their intended purpose. Do not use if known to be allergic, the customer must read the ingredients before using the product and make sure that there will be no allergic reaction to them.

The credit will be given for purchase on the website at a price according to the price actually paid.

Warranty and service

The warranty is only valid for a customer who has an original proof of purchase and only if the purchase was made through the website. The website management reserves the right to demand from the customer to prove that she is the original purchaser of the product.

If we lose part of the jewelry, the warranty does not cover it.

The company will grant as part of the warranty according to its choice: award of a new piece of jewelry, repair or credit.

It should be clarified that the jewelry should not be exposed to chemical substances or extreme environmental conditions that can change the appearance of the jewelry. Without detracting from the above, it is clarified that the jewelry should not be exposed to the Dead Sea, Jacuzzi, spa, salts, cleaning agents, bleach, cosmetic jewelry, etc.

If a bona fide mistake was made in the description of the item, this will not obligate the company.

The company is not responsible for delays that arise from the shipping company itself or from factors such as strikes, natural disasters, malfunctions in the computer system, etc.

The warranty does not include loss of jewelry at all.

The company will do everything in its power so that the product that reaches the customer will be of high quality as described, if for any reason the customer is not satisfied, he is welcome to call the customer service on the website.

The website management will not be responsible for any direct or indirect damage resulting from the use or incorrect use of the product, including any accidental, special, indirect or consequential damage – as far as the law allows. The customer bears the responsibility and all risks and liabilities for loss, damage and damage to his body and/or his property and/or the property and/or the bodies of third parties, arising from the use and/or non-use of the product, except in cases where it is determined that said damage was caused due to the sole negligence of The site team.

Privacy Policy

The management of the site takes common precautions in order to maintain, as much as possible, the confidentiality of the information. In cases beyond the company’s control and/or resulting from force majeure, the website management will not be responsible for any damage of any kind, direct or indirect, caused to the customer, if this information is lost and/or unauthorized use is made of it.

The management of the site undertakes not to use the information provided to it by the buyers except in order to enable the purchase on the sales site and in accordance with any law.

The website management undertakes that the data provided by the customer will be kept in the website’s database only (apart from the credit card details which are not saved at all) and will not be transferred to a third party without the customer’s consent, except in cases to complete delivery and delivery of the products, for example – sending the details to the courier company.

The customer’s credit card details are not stored in the site’s database and are not accessible to the site’s employees.

customer service

We will be happy to provide you with a full, professional and thorough service.
We are here for you for any question or inquiry regarding the products or services on the site.
You can contact the cell phone number 050-8139964, on Sunday-Thursday from 09:00 to 16:00.
We are available for you with a quick response also via WhatsApp message or email under contact on the website, please indicate order number and full name.

general

The images shown on the website are for illustration only and do not bind the store. Please note that there are slight changes between the visibility of the shades in the photos and the visibility of the shades in reality.

The product images displayed on the website are for illustration purposes only and do not bind the website.

As it is agreed and clarified that the company will make every effort to present to its customers pictures that reflect reality as much as possible.

The company does not undertake to keep stock of all the models whose photos appear on the website.

The company does everything it can to ensure that the information that appears on the website is the most accurate information, but it will be clarified that certain inaccuracies or mistakes may appear in good faith and the company will not bear any responsibility arising from or related to them.

The company is entitled to offer promotions and benefits on the website and is also entitled to stop them at any time without any need for prior notice.

The store and/or anyone on its behalf will not be responsible and will not bear any direct or indirect damage caused to the customer or a third party, as a result of using or purchasing through the website.
The store will not be responsible for the assembly and/or installation of products purchased on the site and this responsibility will apply to the customer and at her expense.
The customer will be exclusively responsible for its maintenance and the service required for the product purchased through the website, unless otherwise stated.
If a mistake was made in the product description, this will not bind the store and/or the suppliers.
Any legal matter will be clarified in the competent court